Privacy and Terms and Conditions

Important information:

COTA Victoria Privacy Policy

COTA Victoria regards your privacy as an important part of our relationship with you.  The following privacy policy applies to all COTA Victoria users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact COTA Victoria at 9654 4443.

Collection of Information

In order to use the COTA Victoria website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to registrations, including Email. Any information collected by COTA Victoria is collected via correspondence from you or your organisation. This may be via the telephone, Email, mail, fax or directly through our website.

Storage of Collected Information  

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at cotavic@cotavic.org.au

Registrations

If you register for an event with us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and registration.  If we have trouble processing you request, we will use this information to contact you.

Communications

COTA Victoria uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time you wish not to receive such correspondence, you can request to be removed from any mailing lists by emailing us at cotavic@cotavic.org.au

Third Parties

COTA Victoria may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. COTA Victoria does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website. Links Links on the COTA Victoria site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of cotavic.org.au

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

COTA Victoria Security Policy

COTA Victoria uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by COTA Victoria or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting             your credit card data.
  • eWAY is an authorised third party processor for all the major Australian banks.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the  merchant account held by COTA Victoria.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Delivery Policy

After registering for an event online, you will receive an email confirmation from eWAY containing your registration details (if you have provided your email address). We will normally confirm receipt of your registration within a few minutes of ordering.

Refund & Returns Policy

If for any reason you are not able to attend we will provide a refund up to 3 days prior to the event.  Please email us at enquire@cotavic.org.au within that time if you are unable to attend so that we can process your refund. If you have any enquiries regarding this document and the payment services offered by eWAY please visit our website at www.eway.com.au

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