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Morning Tea With the Ombudsman


On Thursday 5 October 2016, Cynthia Gebert, the Energy and Water Ombudsman Victoria (EWOV), is hosting a free morning tea in Swanston Hall on the Ground Floor of the Melbourne Town Hall . This event was hugely popular at last year’s Victorian Seniors Festival so bookings are essential—there are only 100 places available!

The Energy and Water Ombudsman (Victoria) ­– or ‘EWOV’ – is an independent dispute resolution service that handles customer complaints about electricity, gas and water. EWOV is a free service, and is not a government body.

The event is an opportunity to find out more about EWOV and what you can do if you’re having issues with your bills, energy company or supply. The morning tea and presentation will cover a wide range of energy and water topics affecting Victorian consumers. Guests will also have the opportunity to ask questions and have them answered by the Ombudsman.

Complaints EWOV can deal with include issues like high bills, billing error, marketing, provision, energy disconnection, water restriction and payment difficulty. EWOV does not represent consumers, but seeks fair and reasonable outcomes to complaints by working with both the company and the customer. EWOV also provides impartial information, advice and referral services to customers. On EWOV’s website you can find lots of information including fact sheets and videos, translated into multiple languages, which also aim to answer common electricity, gas and water services questions.

Bookings: 8672 4460 or


Feel freer to download the Poster of the event.

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