‘Closing a life’ it can be complicated and traumatic, so COTA Victoria has developed a series of resources to help people navigate the bureaucracy involved.
What practical things should you do when someone dies? Information for partners and families is a set of information sheets with a calendar to guide people on the various steps to take after a loved one dies.
In developing the resources with its key volunteers, COTA Victoria found the procedures in changing account documentation are often disparate across governments, banks and private business. The cost, confusion, customer service issues and time factor all contribute to a sense of powerlessness, anger and stress at a time when people are at their most vulnerable.
During the project, people commented:
- ‘I get depressed every time someone sends me a letter, email or account in my late partner’s name, even though I have constantly contacted them and sent all the paperwork they wanted.’
- ‘I am confused, as every time I contact a company, I receive a different answer.’
- ‘The company thinks a small amount does not matter to me but I have been left with very little money or income and each small amount matters.’
COTA Victoria will distribute the resources widely to community organisations as well as through probate lawyers, funeral homes, hospital social workers, palliative care workers and others engaged in end of life work.
For more information or to order your FREE copy of the booklet please call
Seniors Information Victoria
1300 13 50 90
(Open 9:30am to 1:00pm weekdays)