Consumer Affairs Victoria (CAV) will refer relationship disputes between retirement village residents or management to the Dispute Settlement Centre of Victoria (DSCV) from the end of April.
DSCV provides a free and confidential range of dispute resolution services, including advice and conflict coaching to people to help resolve their own disputes.
CAV previously provided a conciliation service for disputes between a resident and a manager, while disputes between residents could be taken to DSCV.
Consumer Affairs will continue to educate retirement village operators and managers about their legal obligations, and address any breaches of the law. Residents and managers can still contact CAV for information on their rights and responsibilities, including the steps they can take if there is a dispute.
CAV recommends that residents and managers should first try to resolve any complaint or dispute through the village’s internal dispute resolution scheme.
For information about retirement villages, visit Consumer Affairs Retirement Villages.
For more information about DSCV’s range of dispute resolution services go to DSCV Disputes.