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Ask Izzy provides insights into homelessness data

In March 2016 Prime Minister Turnbull launched Ask Izzy, a mobile phone based directory to connect homeless people with essential services.

Ask Izzy is free; it is a location-based online directory which provides access to Australia’s most comprehensive directory of services so those who are homeless, or at risk of homelessness, can find what they need – a meal, legal advice, health services or a bed for the night.

That Ask Izzy is mobile phone-based directory of services is critical – almost 80 per cent of homeless people in Australia have smartphones. “Their phone is a lifeline,” said CEO of Infoxchange, David Spriggs, at the launch of Ask Izzy.

In March this year, Infoxchange released its data insights obtained from two years’ use of Ask Izzy. The news is stark: in the past 12 months, food has overtaken housing as the most in-demand service. Nationwide, the average daily demand for food increased a whopping 258 per cent.

A comparison of service demands in 2017 and 2018 can be seen in the table below.

Nationwide

2018

2017

Food

26%

20%

Housing

23%

29%

Everyday things

14%

16%

Money help

13%

12%

Support & counselling

4%

4%

Health

3%

4%

Centrelink

3%

Drugs & alcohol

2%

3%

Finding work

2%

2%

Legal help

2%

2%

Something to do

2%

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