All Centrelink service centres – along with the majority of phone lines – will close their doors from December 24 to December 27, before reopening for a couple of days and closing again on New Year’s Day 2019.
Some smaller branches, such as Access Points and Remote Service Centres, will shut up shop for two weeks, closing down from December 24 until January 2.
Customers will be able to use myGov to access online accounts during this time. You can use your Centrelink online account through myGov to change some of your appointments, apply for an advance payment and request a document.
Payment schedules may also be affected by the public holidays. Anyone in receipt of automatic payments will not experience any delays caused by the holiday period, although payments may be deposited into your account slightly earlier than usual.
For further information on reporting and payment dates over the Christmas period, please visit the Department of Human Services website.