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CPRC to deliver targeted energy resources for community workers in 2019 – Have your say!

Consumer Policy Research Centre (CPRC), funded by the Victorian Government, is delivering a much-needed project, developing a comprehensive and targeted package of resources for community workers assisting energy vulnerable households.

As energy issues continue to cause difficulties for large numbers of households, CPRC recognises that community workers are on the front line when households struggle with the cost of their energy bills. By ensuring community workers have the right kind of energy information materials for their work, they can be resourced to support households to better understand, manage and gain confidence with their bills.

The project will run to September 2019 and has three parts:

  1. Benchmarking the energy information needs of workers across the community sector
  2. Developing energy information materials and resources to support community workers in their work with clients
  3. Evaluating the effectiveness of the new materials and resources and whether they meet the needs of community workers

As a critical first step, CPRC would like to hear from Victorian community workers across sectors to understand what energy information would best support their work. This feedback will inform the creation of energy tailored resources, specific to those on the front line.

CPRC wants to hear from community workers across all fields, no matter how much time they normally spend dealing with energy issues – all responses are important. The survey takes just 12 minutes and participants will go in to the draw to receive one of two $100 Coles Myer vouchers.

If this valuable initiative could assist your work, COTA encourages to please take part by visiting:

This is your chance to ensure this resource will work for you!

CPRC is an independent consumer research organisation that works collaboratively with academia, industry, government and the community sector to achieve a fair outcome for all consumers. Funding for this project is provided by the Department of Environment, Land, Water and Planning (DELWP).

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