COTA Victoria welcomes the Royal Commission into Aged Care Quality and Safety as an opportunity to improve the lived experiences of older people, so in Australia we can enjoy a high quality and sustainable aged care system.

The royal commission was announced last year by Prime Minister Scott Morrison to look at the quality of care provided in residential and home aged care to senior Australians. It will also include young Australians with disabilities living in residential aged care settings.

On Friday 8 February, COTA began its information sessions about this royal commission. The event was also livestreamed to COTA’s Facebook audience, so as many people as possible could learn more. This included information about royal commissions, about this royal commission, the difference between making a submission and being invited to be a witness at a hearing, key dates, where to go to get more help and the role of other organisations.

Speakers who participated in the event were:

  • Ronda Held, Council on the Ageing (COTA) Victoria CEO
  • Michael Gourlay, Elder Rights Advocacy (ERA) CEO
  • Elizabeth Bennett, Barrister
  • Judy Gregurke, COTA Australia National Manager Aged Care Reform
  • Katherine Temple and Ursula Noye from the Consumer Action Law Centre (CALC)

COTA Vic CEO Ronda Held encouraged people to share their experiences with this royal commission through the various royal commission methods available, so we can work together to create change in how people experience aged care systems.

People can tell their stories until at least June 2019, but need to be mindful that the royal commission can only consider events that have occurred since 1 July, 2013.

To read more about the process and how to tell your story download the COTA information leaflets about the Royal Commission into Aged Care Quality and Safety found below or email us Please note this email will be checked weekly.

For individual advocacy for people receiving aged care services, contact Elder Rights Advocacy on 1800 700 600 or visit

To make a complaint about a provider contact the Aged Care Complaints Commissioner on 1800 550 552 – or go to

Please note COTA Victoria’s program Seniors Rights Victoria does not deal with alleged abuse by aged care services. Seniors Rights Victoria helps older people who are experiencing elder abuse. Elder abuse is any act of harm to an older person by someone they know and trust such as a family member or friend. Seniors Rights Victoria’s Helpline is 1300 368 821.

COTA information leaflets about the Royal Commission into Aged Care Quality and Safety

1. 2018 02 04 About the Royal Commission

2. 2018 02 04 Terms of Reference

3. 2018 02 04 Making a submission to the Royal Commission

4. 2018 02 04 About COTA Victoria

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