Helping you to find the home care services you need

Are you or your family member needing some assistance to remain living independently at home?

Are you confused about where to start?

Are you receiving services already but would like to change your home care provider?

Would you like to speak to someone independent who is a good listener and has personal experience of finding their way around the aged care system?

If you’d like to know more about how to find the right home care services for you, COTA Victoria’s trained and understanding volunteer guides, all with personal experience navigating the aged care system, will assist you with any queries. An initial 15 minute phone consultation will be provided free of charge, with additional fee for service options available if required. Additional services include phone support for extended time periods, face to face consultations, Centrelink paperwork support, assistance with navigating websites such as Aged Care Guide and My Aged Care and advocacy for referrals, assessments and agreement negotiations.

Additional assistance can be provided for a fee. You can discuss with your guide the type of assistance package that will suit your needs.

Our telephone service is available 9.30 am to 1pm Monday to Friday
Phone 1300 13 50 90.

Our guides can call you back at a time suitable to you. We will contact you within one working day of receiving your enquiry.

COTA WISE SERVICES are a social enterprise of COTA Victoria. All profits go to fulfilling our mission of advancing the rights, interests and futures of Australians as we age.

What are my options for support as I age?

Aged Care options

My Aged Care is a national online and phone service to help you find out about aged care services, and what services may be available to help you.

There are different types of aged care services to support you, whatever your needs. When you call the My Aged Care contact centre, the staff will ask questions to help understand your needs. They can help you find out if you are eligible for aged care services.

Call the My Aged Care contact centre Phone Icon 1800 200 422 or visit

My Aged Care will provide information about  Home Care Packages, Home Support and Residential Aged Care services that are subsidised by the Government (but also generally require a user contribution).

There are also other options you may wish to consider:

Fees and charges

There will be costs associated with most aged care services and the calculation of fees and charges is quite a complex matter. There is information about fees for the various services on My Aged Care and a place where you can estimate your fees. It is recommended that you seek financial advice before making a choice. You can also contact the Department of Human Services free Financial Information Service Phone Icon 132 300.

More about Home Care Packages

For more information about recent changes to Home Care Packages and how to choose a home care provider visit

Choosing Residential Care

The Aged Care Quality Agency checks the quality of residential aged care services and you can access the accreditation reports at

There are comparator sites available but use these with caution as they may be funded by the providers and may also not list all of the options in your area.

What if I am not happy with my aged care service?                

You can contact:

Elder abuse

If you or someone you know is experiencing elder abuse, please contact the confidential Helpline at Seniors Rights Victoria Phone Icon 1300 368 821

Support for families and carers

Carers Victoria Phone Icon 1800 242 636

Carer Gateway Phone Icon 1800 422 737

Seniors information Victoria

If you would like further information or to talk with someone about your options, please contact the Seniors Information service at COTA Victoria on Phone Icon 1300 13 50 90


2 Responses to Aged Care

  1. Laureen Brown says:

    Hello ,
    Cannot access the 774 report on Age Care via the radio , however am looking to find the name of the other chap on that morning I think his name was Frank Horan , can you advise me .
    Thanking you
    Laureen Brown

  2. Hi Laureen,

    Thank you for your comment. ABC radio keeps the programs on the website for a week only. I will look for the information you need.
    Have nice day,
    COTA Team

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