What are my options for support as I age?
Aged Care options
My Aged Care is a national online and phone service to help you find out about aged care services, and what services may be available to help you.
There are different types of aged care services to support you, whatever your needs. When you call the My Aged Care contact centre, the staff will ask questions to help understand your needs. They can help you find out if you are eligible for aged care services.
Call the My Aged Care contact centre 1800 200 422 or visit www.myagedcare.gov.au
My Aged Care will provide information about Home Care Packages, Home Support and Residential Aged Care services that are subsidised by the Government (but also generally require a user contribution).
There are also other options you may wish to consider:
- Home Share – matching a homesharer with a householder for mutual support homeshare.org.au. watch a video of the program on BBC
- Private options – search on line for home care or aged care services.
- Low cost housing – search the COTA Victoria accommodation directory
Fees and charges
There will be costs associated with most aged care services and the calculation of fees and charges is quite a complex matter. There is information about fees for the various services on My Aged Care and a place where you can estimate your fees. It is recommended that you seek financial advice before making a choice. You can also contact the Department of Human Services free Financial Information Service 132 300.
More about Home Care Packages
For more information about recent changes to Home Care Packages and how to choose a home care provider visit www.homecaretoday.org.au
Choosing Residential Care
The Aged Care Quality Agency checks the quality of residential aged care services and you can access the accreditation reports at www.aacqa.gov.au/publications/reports
There are comparator sites available but use these with caution as they may be funded by the providers and may also not list all of the options in your area.
What if I am not happy with my aged care service?
You can contact:
- Aged Care Complaints Commissioner 1800 550 552 agedcarecomplaints.gov.au
- Elder Rights Advocacy 1800 700 600 or (03) 9602 3066 www.era.asn.au