Aged Care

As you age you may need extra support to stay at home.

What are my options for support as I age?

Aged Care options

My Aged Care is a national online and phone service to help you find out about aged care services, and what services may be available to help you.

There are different types of aged care services to support you, whatever your needs. When you call the My Aged Care contact centre, the staff will ask questions to help understand your needs. They can help you find out if you are eligible for aged care services.

Call the My Aged Care contact centre Phone Icon 1800 200 422 or visit

My Aged Care will provide information about  Home Care Packages, Home Support and Residential Aged Care services that are subsidised by the Government (but also generally require a user contribution).

There are also other options you may wish to consider:

Fees and charges

There will be costs associated with most aged care services and the calculation of fees and charges is quite a complex matter. There is information about fees for the various services on My Aged Care and a place where you can estimate your fees. It is recommended that you seek financial advice before making a choice. You can also contact the Department of Human Services free Financial Information Service Phone Icon 132 300.

More about Home Care Packages

For more information about recent changes to Home Care Packages and how to choose a home care provider visit

Choosing Residential Care

The Aged Care Quality Agency checks the quality of residential aged care services and you can access the accreditation reports at

There are comparator sites available but use these with caution as they may be funded by the providers and may also not list all of the options in your area.

What if I am not happy with my aged care service?                

You can contact:

Elder abuse

If you or someone you know is experiencing elder abuse, please contact the confidential Helpline at Seniors Rights Victoria Phone Icon 1300 368 821

Support for families and carers

Carers Victoria Phone Icon 1800 242 636

Carer Gateway Phone Icon 1800 422 737

Seniors information Victoria

If you would like further information or to talk with someone about your options, please contact the Seniors Information service at COTA Victoria on Phone Icon 1300 13 50 90


2 Responses to Aged Care

  1. Laureen Brown says:

    Hello ,
    Cannot access the 774 report on Age Care via the radio , however am looking to find the name of the other chap on that morning I think his name was Frank Horan , can you advise me .
    Thanking you
    Laureen Brown

  2. Hi Laureen,

    Thank you for your comment. ABC radio keeps the programs on the website for a week only. I will look for the information you need.
    Have nice day,
    COTA Team

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