My Aged Care is the starting point for receiving Commonwealth Government-funded aged care services, either at home or in residential aged care. The My Aged Care website has now been revamped, and can be used to:
- register with My Aged Care
- learn about the types of services available
- learn about assessment processes
- find a service provider
- manage your services.
Information on the site has been translated into 22 community languages, and there are links to other resources for people from diverse backgrounds.
Now My Aged Care is asking for feedback from consumers on any further changes to improve the site. Leave your comments by clicking on the contact form link at the top of the home page.
Phone the contact centre
If you’d prefer to speak to someone, you can call the My Aged Care contact centre on 1800 200 422 Monday to Friday from 8.00 am to 8.00 pm or Saturdays from 10.00 am to 2.00 pm.
For translating and interpreting services, call 131 450 and ask for 1800 200 422.
To use the National Relay Service, choose your preferred access point on their website, or call the NRS Helpdesk on 1800 555 660.
More help to find your way around the aged care system
Aged Care Navigators is a free COTA Victoria service that provides peer support for people having difficulties with My Aged Care. Call COTA Victoria’s Information Line on 1300 13 50 90 between 9.30 am and 1.00 pm weekdays to have a navigator will call you back within one working day.