Seniors Rights Victoria (SRV) is a program of COTA Victoria that exists to prevent elder abuse. Elder abuse occurs when an older person is being mistreated by someone they have a relationship of trust with, such as a family member. This mistreatment can take the form of financial abuse (such as someone taking control of money and using it for themselves); emotional or psychological abuse (such as making someone feel inferior or not valued); physical or sexual abuse; or neglect or mistreatment.
If you’re worried about something that is happening to you or someone you know, call SRV’s free Helpline on 1300 368 821. SRV can help you understand if elder abuse is occurring and what to do about it. They can offer advice and referrals, as well as legal support if needed.
Sue, aged 75, lives alone. Due to arthritis, she has some mobility issues. Sue’s daughter, Polly, helps with banking and shopping, so Sue gave Polly an ATM card for her account. However, when Sue checked her bank statements, she realised that Polly had been taking money without permission. During the pandemic, Polly lost her job in a café. While Sue wanted to help, she felt that Polly shouldn’t have taken the money without asking. Sue heard about SRV on the radio and decided to call.
Sue got through to one of the expert advocates. SRV helped Sue to set up direct debits for her bills, and arrange for the supermarket to deliver groceries, allowing Sue to manage these things herself. Sue decided to talk to Polly directly and ask her to return the ATM card. SRV told Sue that she could call again if Polly challenges her decision or if she has any other concerns.
Helpine: 1300 368 821