Complicated billing, confusing discounts and constantly changing offers – energy is an area that bamboozles and overwhelms most consumers. But now, the Victorian government wants consumers to know they have more rights and protections and has launched the eye-catching campaign It’s Your Energy Victoria to tell consumers how to get a fair, straightforward and trusted energy price. According to Victoria’s independent energy regulator, the Essential Services Commission, Victorians now have more power over their electricity and gas deals.
Best offer
From now on, energy companies must tell customers whether they are on their best energy plan – and if not, how much they could save by switching to that plan. You’ll see ‘best offer’ information on your electricity and gas bills at least once every four months, so you’re always up to date on whether you’re on the best plan for your situation. Before you sign up for a new plan, energy companies must also give you a fact sheet with key information, such as terms and conditions.
A new default price
Another element of the reforms is the new Victorian Default Offer, an electricity offer that is independently set at a ‘fair’ amount. Customers currently on standing offers – which tend to be more expensive – will be automatically moved to the default offer. Other customers can also switch to the default, or simply use it to check if they’re getting value for money. The default offer stays the same for at least six months at a time, meaning you won’t be surprised by any sudden changes in what you’re paying.
Learn more about the reforms on the Essential Services Commission’s website.
Want to save money on energy? Experiencing difficulty paying your energy bills? You can find out about a range of programs, concessions, grants and energy efficiency tips on our information page.
