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How can we help?
There is now a new Energy Commissioner who will be monitoring retailers – if you have a complaint contact the Energy Water Ombudsman of Victoria in the first instance and call 1800 500 509 or email ewovinfo@ewov.com.au.
Or write to:
Reply Paid 469
Melbourne VIC 8060
(letters in Braille are accepted)
Or visit
Do you live in a retirement village or residential part or apartments? You may be on an Embedded Network. If you are on an Embedded Network, you can find out if your provider is registered with EWOV. Organize a resident’s meeting to call for your provider to join EWOV – that way they can investigate issues or complaints you may have about billing or services.