Need information? Call the COTA WISE Helpline on 1300 135 090.

COTA Victoria > Information > Housing > Housing advocacy

Do you need help finding information that's important to you? Our COTA WISE information service is here to help!

Call 1300 135 090 or email askcota@cotavic.org.au and we'll be happy to help you find the information you need. Our service is available between 10 am to 4 pm, Monday through Thursday.

Housing advocacy

Skip to main content

How can we help?

Last Updated On
Print

Aged Care Quality and Safety Commission

Complaints about Aged Care are the responsibility of the Aged Care Commissioner. The Commissioner’s role is to protect and enhance the safety, health, well-being and quality of life of people receiving aged care. You can complain online, in writing or by telephone. Interpreters and the National Relay Service are available to those who need it. Visit the Commission’s website or call 1800 951 822 during business hours.

Consumer Affairs Victoria

Consumer Affairs Victoria provides information on choosing, living and leaving retirement villages and residential parks. Their website also offers guides for renting, buying and selling property. Visit Consumer Affairs Victoria or call them on 1300 55 81 81 during business hours. Some information is available in languages other than English.

Elder Rights Advocacy

Elder Rights Advocacy provides information and advocacy around all forms of aged care. All their services are free, independent and confidential. Elder Rights Advocacy core services include:

  • Information and advocacy support to older people, their families, and their representatives in Victoria.
  • Community education for older people, families and the general community about various aged care topics.
  • Elder abuse prevention and response focus on elder abuse within the context of Australian Government-funded aged care services (aged care home and Home Care Package).

Visit Elder Rights Advocacy or call their confidential Information and Advocacy line on 1800 700 600 or (03) 9602 3066, 8 am – 8 pm, Monday to Friday, and 10 am to 4 pm on Saturday.

Housing for the Aged Action Group (HAAG)

Housing for the Aged Action Group specializes in the housing needs of people over 55. Their website includes resources on different housing options available to Victorians. These include social housing, movable units, retirement villages and independent living units and public housing. You can find these resources online.

HAAG can also provide confidential advice about your housing options and legal rights in housing. You can access their services by phone or at their Housing Information Centre in Melbourne. Find out more online or call 1300 765 178 Monday to Friday, 10 am – 4 pm. Interpreters and resources in languages other than English are also available.

My Aged Care

The Australian Government operates My Aged Care. They can help you access aged care services and find information on eligibility, advocacy, quality and complaints. Visit My Aged Care or call their helpline on 1800 200 422. It operates Monday to Friday 8 am – 8 pm and Saturday 10 am – 2 pm. Interpreters and the National Relay Service are available.

Tenants Union Victoria

Tenants Union Victoria promotes and protects the rights of tenants and residents in most types of rented homes across Victoria. They provide advice on how to get repairs done, starting a tenancy, resolving disputes and ending a tenancy.

Call their tenant’s helpline on 03 9416 2577, Monday to Friday 9 am – 4 pm or visit Tenant’s Union Victoria’s website. Interpreters are available

Table of Contents
Categories

Become a member of COTA Victoria today. It's free!

Add your voice to our own, support the rights of older Australians, and take advantage of amazing benefits.

Sign up here
Scroll to Top