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Complaints and advocacy

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If you or someone you know are not happy with the aged care service, there are some organisations you can contact.

Aged Care Complaints Commissioner

You can complain about a service through the Aged Care Complaints Commissioner. This can be done by phone, letter or online. Interpreting services are available. Visit their website or call 1800 951 822, Monday to Friday 9 am – 5 pm, for more information.

Elder Rights Australia

Elder Rights Australia (ERA) is a founding member of the National Older Persons Advocacy Network (OPAN). ERA provides information and advocacy about any aged care concerns. They can also offer support in the complaints process.

Visit their website or call them on 1800 700 600 or (03) 9602 3066, 8 am – 8 pm, Monday to Friday, and 10 am to 4 pm on Saturday.

Seniors Rights Victoria

Seniors Rights Victoria offers information and advocacy services for elder abuse. Elder abuse may be physical, social, financial, psychological or sexual and can include mistreatment and neglect. Read more about the types and signs of elder abuse or call their helpline on 1300 36 88 21, Monday to Friday 9 am – 5 pm.

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