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Support for families and carers

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Access our guide, ‘Aged care supports in Victoria’

Unpaid carers, such as family members, partners, and friends who provide support, are entitled to support. Services are free and do not require the person you care for to be involved.

  • Free counselling and coaching for carers.
  • Respite care, both planned and emergency.
  • Peer support groups.
  • Carer Payment and Allowance through Centrelink.

Carers Victoria

Carers Victoria offers information and support for families and carers. They can advise you on support services available and refer you to education or counselling services. Visit Carers Victoria’s website or call their Carer Advisory Line on 1800 242 636, Monday to Friday, 8.30 am to 5 pm.

Carer Gateway

Carer Gateway has many online resources to provide practical advice and support to carers. This includes:

  • information about financial help
  • tips and checklists
  • details about respite and emergency care plans
  • phone counselling and self-care guides
  • an online forum to connect with other carers.

Resources are available in several languages. Visit Carer Gateway’s website, request a call-back online or call 1800 422 737 Monday to Friday, 8 am to 6 pm.

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